Refund Policy

Disclaimer

Coterien Collective does not currently offer paid memberships or subscription-based features. This policy will apply if subscription services are introduced in the future.

This Refund Policy governs subscription payments made through the Coterien Collective Service.

Subscription Services

Certain features of the Service may be available through paid subscriptions. Subscription payments are processed through PayPal.

Subscriptions are billed in advance for the applicable billing period.

Cancellation

Users may cancel their subscription through PayPal, through available account settings, or by contacting support where account-based cancellation is unavailable.

Cancellation will prevent future billing but does not normally entitle the user to a refund for the current billing period.

Renewal Timing

Users are responsible for cancelling before the next renewal date if they do not wish to be charged for the next billing period.

Refund Eligibility

As subscriptions provide immediate access to digital services, refunds are generally not provided for unused subscription time. Approved refunds will usually be returned through the original payment method where possible.

• Refunds may be issued at our discretion in circumstances including:
• Duplicate charges
• Billing errors
• Technical issues preventing access to paid features

Platform unavailability

Temporary maintenance, updates, or short service interruptions do not automatically entitle users to a refund. Refunds may be considered where a paid feature is unavailable for an unreasonable period or where required by law.

Consumer Rights

Nothing in this policy limits rights that may exist under applicable consumer protection laws, including Australian Consumer Law.

Contact

Refund enquiries should include the relevant PayPal transaction reference and be sent to:

support@coterien-collective.com