Privacy Policy

This Privacy Policy describes how Coterien Collective collects, uses, and protects personal information when individuals access or use our services.

Information We Collect

Account Information

• When users create an account, we may collect:
• Username
• Email address
• Securely hashed password
• Account settings and preferences

Profile Information

• Users may optionally provide additional profile information such as:
• Profile Icon
• Biography
• Location
• Other user-provided content
• Providing such information is voluntary.

User Content

• The Service allows users to submit content including:
• Posts and updates
• Comments
• Messages
• Reports
• Community contributions
• Such content may be visible to other users depending on privacy settings.

Payment Information

When subscription services are active on the site, payments will be processed through PayPal. We will not store full payment card details. However, we may retain information such as:

• Transaction identifiers
• Subscription status
• Payment timestamps

Technical and Usage Data

We may automatically collect certain technical information including:

• IP address
• Device and browser type
• Log files
• Usage patterns
• Cookies and analytics data

How Information Is Used

Information collected through the Service may be used to:

• Provide and maintain the platform
• Manage user accounts
• Enable messaging and community features
• Process subscription services
• Maintain service security and prevent misuse
• Respond to support enquiries
• Improve performance and functionality of the Service

Profile visibility and messaging privacy

Users may choose certain visibility settings for their profile and messaging preferences. These settings control how other users can view or interact with parts of a user profile. However, some account information may still be processed internally for security, moderation, support, reporting, and platform operation purposes.

Private Messaging Service

Private messages are intended for communication between users but are not end-to-end encrypted. Message content may be stored and may be accessible to authorised administrators where necessary for security, abuse prevention, legal compliance, support, or investigation of reported content.

Reports and Moderation

When users submit reports, contact forms, bug reports, account support requests, or similar enquiries, we may collect the submitted content, related user account information, timestamps, and any information needed to review, investigate, and respond to the request.

Admin Access and Audit

Authorised administrators may access limited user information where required to operate the Service, respond to support requests, investigate reports, enforce policies, maintain security, or comply with legal obligations. Administrative actions may be logged for security and accountability.

Sharing of Information

We do not sell or rent personal information.

Information may be shared only where necessary to operate the Service, including with:

• Payment processors (PayPal)
• Hosting or infrastructure providers
• Email delivery services
• Analytics tools

Information may also be disclosed where required by law or necessary to protect the integrity of the Service.

Data Security

Reasonable technical and organisational measures are implemented to protect personal information against unauthorised access, misuse, or loss.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Account Deletion and Data Retention

Users may delete their account at any time of their choosing, with a requirement to confirm the account password before completion of the process. Some information may be retained where reasonably necessary for security, fraud prevention, moderation records, legal compliance, dispute resolution, payment records, or backup integrity. Public or community content may be removed, anonymised, or retained depending on the nature of the content and platform requirements.

External Processing and Third Parties

We may use third-party service providers to host, maintain, secure, analyse, or process parts of the Service. These providers may process information on our behalf and may be located in Australia or overseas. Where applicable, their handling of information is subject to their own privacy and security practices.

How We Collect Information

We collect information directly from users when they register an account, update their profile, submit content, send messages, contact support, or otherwise interact with the Service. We may also collect limited technical information automatically through server logs, cookies, and similar technologies.

Overseas Processing

Some service providers used to operate the Service may process or store information outside Australia. Where practicable, we will identify the countries or regions in which relevant providers process personal information after our production service providers have been selected. These locactions will be in relation to essential services Such as VPS hosting for better site performance and payment providers or similar.

Privacy Complaints

Users may submit privacy questions or complaints by contacting the support email address listed below. We will review the request and respond within a reasonable period. We may request additional information where necessary to investigate and resolve the matter.

User Rights

Users may request:

• Access to their personal data
• Correction of inaccurate information
• Deletion of their account

Requests may be submitted via the support email address listed below.

Certain information may be retained where necessary for legal, operational, or security purposes.

Age Requirement

The Service is intended for individuals 18 years of age or older. The platform is not intended for use by minors.

Policy Updates

This Privacy Policy may be updated periodically to reflect operational or legal changes.

Contact

Privacy enquiries should be directed to:

support@coterien-collective.com